Real Estate Talent Acquisition for a National Property Management Firm
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Real Estate Talent Acquisition for a National Property Management Firm
Real Estate Talent Acquisition for a National Property Management Firm
National Property Management Firm
Learn how we reduced real estate hiring times by 67%, placed 180 property management and maintenance professionals in 90 days, and improved occupancy stabilization by 58% for a national firm.
Client Overview
Profile: A national property management company overseeing a portfolio of 25,000 residential units and 15 million square feet of commercial space across 40 markets. Employs 1,200 staff in leasing, facilities, maintenance, and corporate support functions.
The Challenge
- High Turnover in Front‑Line Roles
- Leasing agents and maintenance technicians experienced turnover above 30% annually, degrading occupancy rates and tenant satisfaction.
- Specialized Skill & Licensing Requirements
- Need for licensed real estate professionals (leasing consultants, property managers) familiar with state‑specific regulations and multi‑family portfolio management.
- Certified maintenance staff (HVAC, electricians, plumbers) required for timely work‑order completion and regulatory compliance.
- Protracted Recruitment Processes
- Average time‑to‑fill for key roles exceeded 45 days, delaying lease-up of new properties and increasing reliance on temporary staffing.
- Decentralized hiring across regional offices led to inconsistent candidate experiences and duplicated sourcing efforts.
Our Solution
We implemented a tailored recruitment program optimized for real estate operations:
| Phase | Key Activities |
|---|---|
| 1. Workforce Planning & Licensing Mapping | • Collaboration with regional managers to forecast lease‑up schedules and turnover trends• Defined competency matrices and licensing requirements for each role |
| 2. Specialist Recruiter Alignment | • Engaged 35 real‑estate–specialist recruiters versed in multi‑family and commercial talent markets• Trained on portfolio management software (Yardi, AppFolio) and tenant‑care standards |
| 3. Multi‑Channel Sourcing | • Targeted outreach on real‑estate job boards (SelectLeaders, MultifamilyJobs), LinkedIn, and local realtor associations• Partnerships with trade schools for maintenance pipelines |
| 4. Licensing & Skills Screening | • Automated verification of real estate licenses and maintenance certifications (HVAC, EPA, electrical)• Live scenario assessments (lease negotiation role‑plays, emergency repair simulations) |
| 5. Data‑Driven Shortlisting | • Predictive ranking by licensing status, market experience, and customer‑service scores• Weekly “candidate readiness” dashboards for regional directors |
| 6. Accelerated Onboarding & Retention | • Digital paperwork routing, background checks, and licensing renewals tracking• 30‑ and 60‑day check‑ins with managers and new hires to ensure performance and engagement |
Results & Impact
| Metric | Before Engagement | After Engagement (90 days) | Improvement |
|---|---|---|---|
| Average Time‑to‑Fill (Leasing & Manager roles) | 48 days | 16 days | −67% |
| Cost‑Per‑Hire | $7,200 | $4,300 | −40% |
| Turnover Rate (first 6 months) | 30% | 12% | −18 pp |
| Occupancy Stabilization Time | 60 days | 25 days | −58% |
| Work‑Order Completion SLA Compliance | 78% | 95% | +17 pp |
- Throughput: Placed 180 leasing agents, property managers, and maintenance technicians across 40 markets in 90 days.
- Quality & Compliance: Achieved 100% license and certification verification before start date.
- Operational Efficiency: Accelerated lease‑up stabilization and improved maintenance SLA compliance, boosting tenant satisfaction scores.
Client Feedback
“Their deep understanding of our licensing requirements and multi‑market dynamics slashed our fill times and improved retention. New leasing teams hit occupancy targets faster, and maintenance backlogs are now virtually eliminated.”
— VP of Operations, National Property Management Firm
Roles Successfully Filled
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Leasing Consultants & Regional Leasing Managers
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Property & Portfolio Managers
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Maintenance Technicians (HVAC, Electrical, Plumbing)
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Facilities Coordinators & Grounds Supervisors
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Customer Service & Tenant Relations Specialists
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Asset Management Analysts
Total: 180 successful placements in 90 days
Why Choose Us?
- Real Estate Expertise: Recruiters specialized in multi‑family and commercial property talent acquisition.
- Compliance‑First Screening: Automated license and certification validation integrated into every placement.
- Data‑Driven Transparency: Real‑time dashboards, SLA tracking, and predictive shortlisting—scaling rapidly without long‑term commitments.
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