Administrative Workforce Management for a National Financial Services Organization
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Administrative Workforce Management for a National Financial Services Organization
Administrative Workforce Management for a National Financial Services Organization
National Financial Services Organization
United States
Learn how Connexzia reduced administrative hiring time by 60%, placed 250 professionals in 90 days, and cut cost‑per‑hire by 27% for a national financial services firm.
Client Overview
Profile: A nationwide financial services organization with 45 regional offices, processing over 1 million client transactions monthly. Their administrative workforce supports customer service operations, compliance processing, and executive leadership functions.
The Challenge
- High Volume of Open Roles
- Over 120 open administrative positions, including executive assistants, office managers, and data entry clerks—stretching internal HR capacity.
- Recurring backfill needs due to promotions and internal transfers, creating pipeline gaps.
- Prolonged Hiring Cycles
- Average time‑to‑fill for core administrative roles exceeded 45 days, delaying critical projects and executive support.
- Manual screening processes and siloed communication resulted in candidate drop‑off and poor hiring-manager satisfaction.
- Variable Candidate Quality
- Inconsistent vetting led to mismatches in skill level and cultural fit, increasing turnover and training costs.
- Lack of structured onboarding coordination caused delayed ramp-up and lower productivity.
Our Solution
Connexzia deployed our flexible recruiter‑marketplace to streamline administrative hiring end‑to‑end:
| Phase | Key Activities |
|---|---|
| 1. Role Mapping & Planning | • Collaborative workshops to define job families & success profiles • SLA agreements on candidate delivery timelines |
| 2. Recruiter Onboarding | • Network of 40 administrative‑specialist recruiters across key regions • Training on company tools, corporate culture, and compliance standards |
| 3. Multi‑Channel Sourcing | • Targeted campaigns on LinkedIn, Indeed, and professional forums • Passive outreach to top 5% of high‑performing admins using proprietary talent pools |
| 4. Accelerated Screening | • Standardized interview scorecards to assess core competencies (calendar management, document control, communication) • Automated skills testing for MS Office proficiency |
| 5. Data‑Driven Shortlisting | • Predictive analytics to rank candidates by performance indicators • Weekly “candidate dashboards” shared with hiring teams |
| 6. Seamless Onboarding | • Digital paperwork and background verification integration • 30‑ and 60‑day check‑ins to ensure retention and performance metrics are met |
Results & Impact
| Metric | Before Connexzia | After Connexzia (90 days) | Improvement |
|---|---|---|---|
| Average Time‑to‑Fill (Admin roles) | 45 days | 18 days | −60% |
| Cost‑Per‑Hire | $8,500 | $6,200 | −27% |
| First‑Year Turnover (Admin staff) | 18% | 7% | −11 pp |
| Time to Productivity | 4 weeks | 2 weeks | −50% |
| Hiring‑Manager Satisfaction | 65% | 92% | +27 pp |
- Throughput: Placed 250 administrative professionals in 3 months, meeting both backfill and new‑role demands.
- Quality & Fit: Achieved a 93% hiring‑manager approval rate on candidates presented.
- Retention Boost: Reduced onboarding attrition by 39%, saving over $200,000 in retraining and recruitment costs.
Client Feedback
“Connexzia’s marketplace model revolutionized our admin hiring. Their speed, candidate quality, and data transparency cut our average time‑to‑fill by over half, and we saw immediate productivity gains. They’ve become a trusted extension of our HR team.”
— Talent Acquisition Leadership, National Financial Services Organization
Why Connexzia?
- Administrative Staffing Expertise: Recruiters specialized in office support, project coordination, and compliance roles.
- Data‑Driven Transparency: Weekly dashboards, SLA adherence, and predictive match scoring.
- Scalable Marketplace: Rapid scale‑up for peak hiring seasons without long‑term commitments or hidden fees.
Roles Successfully Filled
Total: 250 successful placements in 90 days
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Executive & Administrative Assistants
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Office Managers & Facilities Coordinators
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Data Entry Clerks & Records Specialists
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Project Coordinators & Scheduling Specialists
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HR & Compliance Coordinators
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Receptionists & Client Service Liaisons
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